Passives
Engagement is the term used when calculating the Net Promoter Score.
This refers to people who were asked how likely they were to recommend a product on a scale of 110 (10 being the highest) and given a score of 78.
These people are called passive because, while they are happy with the product or service, they are unlikely to use it again or recommend it to others.
Meanings of Passives
(Grammar) Passive voice of verbs.
(Grammar) Passive form of the verb.
A customer who is satisfied with a product or service, but is not enthusiastic enough to get word of mouth about it.
Any part that consumes power but does not generate power or is unable to generate power.
